Need help?
Frequently Asked Questions
Order
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
Within Australia:
Standard Shipping: 2 - 4business days
Express Shipping: 1 - 2 business days
We ship worldwide!
United States + Canada
Standard Shipping: 4 - 7 business days
Express Shipping: 1 - 4 business days
United Kingdom
Standard Shipping: 4 - 7 business days
Express Shipping: 1 - 4 business days
Delivery details will be provided in your confirmation email.
In Stock:We have these items in house and they are ready to be processed and shipped to you in 1 business day
We can only update or cancel your order if it hasn’t been processed or packaged. As soon as you can, please email us with your order number and details of the changes you’d like to make to your order.
Duties and taxes are all included in your order, so you do not need to pay for anything extra.
Returns & Exchanges
We want you to love our products, but if you need to return an order, we're here to assist.
Returns are accepted within 30 days for a refund. Please ensure the original packaging is intact, and the jewellery shows no signs of wear. Kindly note, the original shipping fee is non-refundable, and a 10% restocking fee applies to cancelled orders. For any assistance, simply email us, and we'll guide you through the process.
We offer one free ring exchange for your order to guarantee you have the right ring size
Warranty
Napoleon jewellery is guaranteed to be free of manufacturing defects for a period of 12 months from the date of purchase. These defects covers missing pave stones. However, please note that wear and tear, scratching, lost jewellery, or damage caused by improper cleaning or storage are not considered manufacturing defects.
Sizing
You can find your ring size with our guide here. If you are stuck between two sizes, we recommend going one size up.
We also have ring sizers available to purchase for you to find the perfect ring size.
If you need more help with deciding your ring size, reach out to our Customer Care team anytime!